Customers can now change the delivery address and preferred date themselves

Customers can now change the delivery address, phone number and preferred delivery date and time slot from the order status page. The change flows through to the order in Shopify, so nobody has to field the request and retype it by hand.

Changes are open until the shipping label is issued. Once the goods have been collected, once the parcel has shipped, or where the order is fulfilled from an external warehouse, the button is not offered and the customer is pointed to your support contact instead. The address is checked as it is typed, and a missing house number or a postal code that disagrees with the address is flagged on the spot.

Status emails are now selectable step by step. Order received, stock secured, preparing to ship, shipped and delivered can each be switched on or off, and you can choose whether "preparing to ship" goes out when the order is allocated or when work actually starts on it. Customers can change the address the notifications go to; when they do, the previous address is notified as well.