Let customers collect online orders in store
Customers buy online and collect at a store. Also called BOPIS (Buy Online, Pick up In Store) or click and collect. There is no shipping cost, and customers collect when it suits them.
For the store, the value is that the customer walks in again.
No way to tell whether
In-store pickup looks like "just hand it over," but unless stock visibility, store choice, the ready notification, and hold expiry all line up, someone ends up telling a customer at the counter that it is not there.
Store stock is not shown on the product page
Customers have no way to tell whether a nearby store has it, so they call, or they turn up and find out.
Holds are managed by hand
A note or a chat message to the store, and nothing releases it when the hold lapses. Sellable stock sits still at the counter.
Notification and hand-over are left to the store
Who tells the customer it is ready, and what it is checked against on arrival, are undefined — so the counter takes time.
Show the stock, let them choose,
Show stock per store on the product page, let the customer choose a pickup store at checkout, notify them when it is ready, and hand it over against a pickup number. With those four in place, nobody at the counter is guessing.
Show store stock on the product page
Display in real time which stores have it. A store and stock finder can be embedded in your site as well.
Let them choose a store at checkout
The customer picks a pickup store when buying, and is notified once it is ready.
Hand it over against a pickup number
No hunting at the counter, and hold expiry is managed automatically.
What it takes,
Everything you need in place to offer in-store pickup, split into what Last Mile provides and what you supply.
| What in-store pickup needs | Last Mile provides | You supply |
|---|---|---|
| Showing per-store stock on the product page | IMS. Every location rolls into one ledger and reflects online in real time. On Shopify, the LastMile BOPIS & Stock app renders it on the product page. | Your storefront (Shopify etc.) |
| A store and stock finder | An embeddable store and stock finder, so customers can check and buy store stock from your site. | The store details to list |
| Choosing a store and allocating the order | The OMS in One Commerce allocates the order to that store's stock. | Your sales channel accounts |
| Holding and preparing it in store | An app for store staff — shelf location on screen, and automatic hold expiry. | Hold space in the store |
| The ready notification and hand-over | The customer is notified once it is ready, and a pickup number closes the hand-over. | Counter staffing |
| Sourcing it when the store is out | Inventory transfers move stock from another store or an MFC to the pickup store. | — |
| Appointment booking | Reserve the item at the store ahead of the visit, so a stockout does not cost the sale. | — |
On Shopify you can start with the product-page stock display through our app, LastMile BOPIS & Stock.
Where in-store pickup leads
Once store stock is visible online, the same data extends to shipping from those stores and to holds.
Start by showing the stock
You do not have to run the full pickup flow on day one. Showing store stock on the product page already gives customers a reason to walk in.
Assess
Check how accurate store stock actually is today. Find the gaps between the ledger and the shelf before it goes online.
Show
Connect the POS and surface per-store stock on the product page. That alone gives customers a reason to visit.
Pilot
Run store choice, holding, notification, and hand-over end to end in one store.
Expand
Widen the stores, then add sourcing from other locations and appointment booking.
What is BOPIS?
Buy Online, Pick up In Store — the customer buys online and collects at a store. It is also called in-store pickup or click and collect. There is no shipping cost, the customer collects when it suits them, and the store gets a reason for them to walk in.
What do I need in place to offer it?
Per-store stock on the product page, a way to choose a pickup store, order management that allocates to that store's stock, holding and preparation in store, and the ready notification and hand-over. Last Mile provides all of it on one platform. On your side: a storefront, sales channel accounts, hold space, and counter staffing.
Does it work with Shopify?
Yes. The LastMile BOPIS & Stock app shows per-store stock in real time on the product page and lets buyers choose in-store pickup. It matches your theme's design automatically and supports 9 languages.
How are hold expiries handled?
Automatically. Stock not collected by the deadline does not stay stuck at the counter — it returns to normal availability.
What if the pickup store is out of stock?
Stock can be moved in from another store or an MFC (inventory transfers). With appointment booking you can also reserve the item at the store ahead of the visit.
Adoption and
partnership inquiries
We welcome inquiries about our services, adoption, and partnership. Start with where your inventory stands today.