Retail Operations Platform
Connect online and stores.
From showing store inventory online to visit booking, clienteling, in-store pickup and shipping. One platform that connects customer experience and operations across e-commerce and stores — start with the features you need.
From before the visit to after the purchase.
Every customer touchpoint, connected.
Stores and e-commerce are not separate touchpoints — we support them as one continuous customer journey.
Before the visit
Check stock, then decide to visit
Customers see store stock on the product page, get notified when items are back, and book a time to visit.
- Store inventory display
- Restock alerts
- Visit booking
In store
Know the customer before they arrive
Staff greet customers with the booking details and their purchase and service history at hand.
- Customer profiles
- Sizes & preferences
- Service notes
Purchase
Buy and receive the way they like
Pick up online orders in store. Items the store doesn't carry can be ordered on the spot and delivered.
- In-store pickup
- Items prepared for visits
- Orders taken in store
After purchase
Make delivery part of the brand experience
Ship from the store or warehouse that has the stock, and keep customers updated on shipping and delivery.
- Ship-from-store
- Delivery tracking
- Customer notifications
Everything you need, on one platform.
Four product areas — from customer touchpoints to inventory, orders and fulfillment — on the same foundation. Start with the area you need.
Show store stock on product pages, and connect customers to both stores and e-commerce with restock alerts, visit booking and in-store pickup.
- Store inventory display
- Restock alerts
- Visit booking
- In-store pickup
Keep contact details, sizes and preferences, service notes, purchases and visit bookings together for each customer, so staff at any store see the same record.
- Customer profiles
- Sizes & preferences
- Service notes
- Linked purchases & bookings
Manage stock across stores, warehouses and 3PLs location by location on one screen, including stock counts and transfers between locations.
- E-commerce & store stock sync
- Multi-location inventory
- Stock counts
- Transfers between locations
Bring orders together and choose the shipping location for each order based on stock, distance and cost — through to ship-from-store, warehouse and 3PL instructions, and delivery updates.
- Order management (OMS)
- Automatic order routing
- Ship-from-store
- WMS & 3PL integration
- Delivery & post-purchase
E-commerce, stores, warehouses.
All connected.
Keep the e-commerce, POS and warehouse systems you use today. Last Mile connects the customer, inventory and order data between them.
Start small, connect big.
Start with the features you need, based on your challenges and current systems.
STEP 1
Start with what you need
- Store inventory display
- Restock alerts
- Visit booking
STEP 2
Connect e-commerce and store operations
- In-store pickup
- Clienteling
- Ship-from-store
STEP 3
Optimize retail operations end to end
- Inventory
- Orders
- Order routing
- Multi-location
This is one example. You can start with any feature.
Build on what you already have.
Connect with Shopify, POS, OMS, WMS and other systems you already use, and add the features you need without changing how you work.
OMS / ERPWMS / 3PL
From software to the doorstep.
Beyond software, we provide a shipping network that combines ~100 3PL sites across Japan, urban MFCs, stores and overseas hubs.
FAQ
What is Last Mile?
Last Mile is a retail operations platform that connects e-commerce and stores. It provides customer-facing features — store inventory display, restock alerts, visit booking, customer profiles with service notes, and in-store pickup — and operational features — inventory management, order routing, ship-from-store, and warehouse and 3PL integration. We also provide logistics through a network of about 100 3PL sites in Japan.
Do I need to replace my e-commerce platform or POS?
No. Last Mile connects with e-commerce platforms such as Shopify and Rakuten Ichiba, POS systems such as Smaregi, and OMS, WMS and 3PL systems, so you can keep your current setup and add features as you go. For example, you can keep your WMS and use Last Mile only for order routing.
Can I start with store inventory display only?
Yes. You can start with a single feature such as store inventory display. Shopify stores can add store inventory display, in-store pickup and restock alerts as a Shopify app, and expand later to visit booking, inventory management or ship-from-store.
Do you support visit booking and clienteling?
Yes. With visit booking, customers choose a store, time and purpose, and can add items they want to see. Bookings are sent to the store, and each store can set its own hours and how many visits it can take at once. With clienteling, each customer's contact details, sizes and preferences and service notes are kept together with their purchases and visit bookings.
Can you also handle ship-from-store and logistics?
Yes. We provide what stores need to ship e-commerce orders — a picking app, shipping labels, and tracking numbers sent back to your store — and our network of about 100 3PL sites handles receiving, storage, shipping and returns. Urban micro-fulfillment centers and overseas hubs can join the same shipping network.
Connect e-commerce and stores,
starting with the first step.
We welcome inquiries about our services, adoption, and partnership. Start with where your inventory stands today.