Omnichannel Fulfillment
Turn logistics into brand power.
Every place you hold stock becomes a place you ship from.
A platform that treats stores, warehouses, 3PLs, and overseas sites as one pool of inventory,
and ships every order from the best location.
Manage every order to perfection
Make the best decision on how to fulfill each order, every time. Real-time inventory, carrier, and location information ensures every promise is kept.
Increase conversions
Show per-store availability and estimated delivery dates on product pages. Store inventory can also be bought online, which reduces stockouts and lifts conversion.
Fulfill smarter & faster
Automatically select the best fulfillment location for each order based on inventory, distance, and shipping cost. Floor operations are optimized too, so orders ship accurately and arrive as fast as possible.
Post-purchase experience
See order and delivery status in real time and keep customers updated automatically. Fewer inquiries, more repeat purchases.
Sell through your stock. Deliver as promised.
Unify inventory, decide the origin, keep customers informed. One flow from order to delivery.
Items that sit only on a store shelf can sell online. When the warehouse is out, stores with stock keep the product available.
Each order ships from a location that has the stock and is close to the customer. The steps are the same from a store or a warehouse.
Show the estimated delivery date when the order is placed, then tell customers when it ships and where it is.
Omnichannel capabilities
From selling store inventory online to international shipping, we provide the capabilities omnichannel requires.
The fulfillment platform
Stores, warehouses, 3PLs, and overseas locations — connect the inventory your brand already holds into one network, and decide the best shipping origin for every order in real time.
Integrations with your existing systems
Integrates with Shopify, OMS, WMS, POS, and 3PLs.
Adopt the features you need, one at a time.
OMS & ERP systemsWMS & 3PL systems
A nationwide network of ~100 nodes
3PLs, stores, MFCs and overseas sites — add fulfillment nodes where you need them.
Frequently asked questions
What does Last Mile do?
We are an omnichannel fulfillment company. We connect the inventory and orders spread across e-commerce, stores, warehouses, and 3PLs, and ship each order from the best location. Our platform connects OMS, WMS, e-commerce, and POS, and our 3PL network of about 100 locations across Japan runs the physical operation. That covers selling store stock online, ship-from-store, BOPIS, micro-fulfillment, wholesale and B2B alongside D2C, and domestic and international delivery.
What does Last Mile provide for shipping online orders from a store?
Shipping from a store takes three things: the software that manages orders and inventory, shipping labels and carrier integration, and a way for store staff to do the work. Last Mile provides all of it as one system — order capture and sourcing decisions (OMS), store and online stock kept in sync (IMS and POS integration), a store app that guides staff to the right shelf, shipping label printing, and tracking numbers and shipment status sent back to your storefront. Your stores become inventory and shipping locations for e-commerce as they are.
How do you connect e-commerce, stores, warehouses, and 3PLs?
We integrate with carts and marketplaces such as Shopify, Rakuten Ichiba, Qoo10, BASE, and Tmall; POS such as Smaregi; OMS, ERP, WMS, and 3PL systems; and major domestic and international carriers, bringing order, inventory, and shipping data together on Last Mile. As each order arrives we check stock at every location, choose the source among your stores, warehouses, and 3PLs, and carry it through shipping, delivery, and tracking.
How do you provide the physical locations?
You can ship from our 3PL network of about 100 locations across Japan, which handles receiving, storage, picking, packing, shipping, and returns. Your own stores, existing warehouses, micro-fulfillment sites, and overseas locations join the same shipping network. You can add a location where demand is growing without signing a new warehouse of your own, and deliver from closer to the customer.
Do we have to replace our current e-commerce, OMS, WMS, or POS?
No. Last Mile integrates with the e-commerce, OMS, WMS, POS, ERP, and 3PL systems you already run, so you keep your current setup and add only the parts you need. You can keep your WMS and let us decide only where each order ships from, or add store inventory sync and ship-from-store to the storefront you have today.
Adoption and
partnership inquiries
We welcome inquiries about our services, adoption, and partnership. Start with where your inventory stands today.