Terms of Service

These Terms are intended to define the rights and obligations between us and the User regarding the provision of the Service, and apply to all relationships between the User and us concerning the use of the Service. The Service is a B2B SaaS intended for corporations or sole proprietors, not individual consumers.

The User may use the Service once they register by the method we prescribe and we approve it. The User shall manage their account information appropriately at their own responsibility, and we are not liable for damages arising from unauthorized use by third parties.

The Service is an AI-agent-type B2B SaaS that integrates with external systems including Shopify and provides analysis, suggestions, and execution support based on information such as inventory, sales, and demand signals. Specific features are as displayed within the Service and as separately specified by us. We may add, change, or discontinue features with prior notice to the User.

The User shall pay the usage fees for the Service in accordance with the pricing plan we set or the individual agreement. Payment is by credit card via Stripe, and billing is in principle monthly. Consumption tax, communication fees, the customer's own system-integration costs, and other fees set out in the contract may apply separately.

The User shall not engage in the following when using the Service.

• Acts that violate laws, public order and morals, these Terms, or an individual agreement
• Acts that infringe the intellectual property, privacy, or other rights of us, other users, or third parties
• Reverse engineering, analysis, reproduction, resale, or redistribution of the Service
• Unauthorized access to the Service, acts that place excessive load on it, or automated mass requests
• Providing information obtained through the Service to third parties without our prior written consent
• Other acts we deem inappropriate

The Service uses AI models to generate analysis and suggestions, but such output is provided as reference information for decision-making and does not guarantee the accuracy, completeness, or fitness for a particular purpose of the results. When making business decisions based on the Service's output, the User shall verify and act at their own responsibility.

The Service provides features by integrating with Shopify, Stripe, Google, Anthropic, and other third-party services. Part or all of the Service may become unavailable due to failures, specification changes, or changes in terms of these external services, and we are not liable for the User's damages arising therefrom, except in cases of our willful misconduct or gross negligence.

All intellectual property rights in the Service and related to it belong to us or to the rightful holders. These Terms grant the User a right to use the Service; they do not assign or license intellectual property rights.

The handling of business data that the User connects or enters into the Service is subject to our Privacy Policy. We use such data to the extent necessary to provide and improve the Service and take appropriate security measures.

We may temporarily suspend all or part of the Service without prior notice to the User in cases such as system maintenance, incident response, external service failures, or other unavoidable reasons. We are not liable for damages incurred by the User due to such suspension, except in cases of our willful misconduct or gross negligence.

You can cancel via the admin screen or by contacting admin@lmile.io. Cancellation conditions, such as the minimum contract term and notice period, follow what is set out in the individual agreement.

Due to the nature of SaaS, cancellations and refunds after service has commenced are not provided as a rule. Where the individual agreement stipulates otherwise, the agreement's provisions apply.

The Service is provided "as is", and we make no express or implied warranty that the Service is complete or accurate, fit for a particular purpose, or does not infringe the rights of third parties.

Except in cases arising from our willful misconduct or gross negligence, our liability for damages to the User is capped at the total amount of usage fees for the Service that we received from that User during the 12 months prior to the time the damage occurred.

We may change these Terms with prior notice to the User when we deem it necessary. The amended Terms take effect when posted within the Service. If the User does not agree to the amended Terms, the User may terminate the Service.

These Terms are governed by the laws of Japan, and any dispute between the User and us regarding the Service or these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.